Submit a Support Request

  • Additional Details:

  • Please provide a link with an example of the issue
  • Tell us which browser the issue is present on

Hours:

Email Support:
Mon – Fri, 9am – 4pm (AEST)

Phone Support:
Mon – Fri, 9am – 4pm (AEST)

Ticket Type Quick Guide:

Emergency:
Website is down!

Technical Issues:
Form is broken/Page contents or listings do not display as designed/Login issues.

Support Request:
“How to” questions.

Support Cost and Terms Summary:

Stepps charges $165 per hour incl. GST (minimum 1 hour charge) for all support services except when:

  1. Resolving hosting issues
  2. Fixing something that is broken, but not caused by user error, or
  3. Your request will take less than 15 minutes to complete

For requests outside of the above, Stepps will propose a cost estimate for approval before proceeding.