Hours:
Email Support:
Mon – Fri, 9am – 4pm (AEST)
Phone Support:
Mon – Fri, 9am – 4pm (AEST)
Ticket Type Quick Guide:
Emergency:
Website is down!
Technical Issues:
Form is broken/Page contents or listings do not display as designed/Login issues.
Support Request:
“How to” questions.
Support Cost and Terms Summary:
Stepps charges $165 per hour incl. GST (minimum 1 hour charge) for all support services except when:
- Resolving hosting issues
- Fixing something that is broken, but not caused by user error, or
- Your request will take less than 15 minutes to complete
For requests outside of the above, Stepps will propose a cost estimate for approval before proceeding.